Technical Support Engineer

November 26

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Appspace

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Enterprise • Productivity • SaaS

Appspace is a workplace experience platform designed to enhance communication and management within physical office spaces. It offers a comprehensive suite of tools including digital signage, space reservation, employee apps, intranet solutions, and visitor management, all centralized in a single platform. Appspace integrates with popular workplace tools like Microsoft Teams and Google, allowing users to manage employee communications, office spaces, and workplace technology seamlessly. The platform is designed to improve the office experience by connecting people, places, and spaces, making it ideal for hybrid work environments and frontline workers. Appspace aims to consolidate tech stacks while ensuring easy management and communication within organizations.

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

💰 Private Equity Round on 2019-12

📋 Description

• Provide first response and technical support issue resolution via chat, email, phone and remote sessions. • Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause. • Escalate cases requiring advanced technical skill. • Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate. • Serve as the client’s subject matter expert for the Appspace platform and app • Identify operational issues via retrieval and evaluation of errors and logs • Problem solve and embrace technical curiosity to research issues when needed • Stay organized and document all customer interactions using company CRM (Salesforce) and related tools

🎯 Requirements

• Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure • Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired • Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments • Working knowledge of databases such as SQL or MY SQL. • Understanding of TCP/IP networking, DNS and proxies is a plus • Proficiency in Microsoft Outlook & office suite • Basic experience with graphic design and/or video editing suites not required, but a plus • Excellent written and verbal communication • Outgoing, helpful, and passionate about providing excellent customer service • Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred • Bachelor’s degree or equivalent/related work experience (2-5 years) • Working knowledge of JIRA and Salesforce preferred

🏖️ Benefits

• Health insurance • Employer paid medical, dental and vision coverage • Employer paid life insurance • Mental health resources • Pension plan • Paid maternity and parental leave program • Generous PTO • Flexible work schedules • Remote work opportunities • Paid company holidays • Appspace Quiet Fridays (No non-essential internal meetings scheduled) • A casual dress work environment