Client Success Manager

November 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

AppWork

WebsiteLinkedInAll Job Openings

SaaS • Real Estate • B2B

AppWork is a user-friendly maintenance management SaaS platform designed for multifamily property owners, property managers, on-site technicians, and residents. It centralizes work order management, make-ready workflows, technician task apps, inspections, purchasing, and reporting, and adds AI-driven assignment and analytics to streamline operations, improve response times and resident satisfaction, and help ensure compliance. Key features include unit heat maps, technician badges and apps, make-ready boards synced with PMS, multilingual support, offline mobile functionality, and integrations with property management systems.

11 - 50 employees

Founded 2021

☁️ SaaS

🏠 Real Estate

🤝 B2B

📋 Description

• Lead new client onboarding, guiding them through the implementation process • Collaborate with client teams to configure their AppWork environment to align with their unique operational needs • Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers • Perform regular audits to track client engagement and usage of AppWork • Act as the first point of contact for client support inquiries • Build and maintain strong, trusting relationships with clients • Communicate new features, updates, and best practices to ensure ongoing client success

🎯 Requirements

• 3–5+ years in Customer Success, Account Management, or other client-facing roles • Previous property management experience required • Knowledge of maintenance workflows, work orders, vendor coordination, and service delivery processes strongly preferred • Proven track record of building and managing relationships with clients at multiple levels • Demonstrated ability to drive client adoption, retention, and satisfaction • Experience conducting client training, onboarding, or change management initiatives • Comfort working with data and reporting to identify trends, track usage, and measure customer health • Familiarity with CRM, ticketing systems, or customer success platforms a plus • Experience working in fast-paced, growth-stage companies

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities