Customer Success Manager

🕒 November 25, 2025

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Benchmark Gensuite®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Benchmark Gensuite® is an AI-forward, enterprise SaaS platform that provides integrated Environment, Health & Safety (EHS), sustainability, compliance, and quality management solutions. The platform delivers modules for incident management, inspections, CAPA, regulatory and chemical management, environmental and sustainability reporting, product stewardship, and operational safety — with embedded AI (Genny AI) and mobile/IoT integrations to automate reporting, risk assessment, and field workflows for large organizations and global enterprises.

📋 Description

• Drive customer satisfaction and growth among a portfolio of existing customers • Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement • Design, plan and coordinate program activities to help drive program success and participation • Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience • Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities • Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap • Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions • Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning • Maintain a flexible schedule to accommodate travel and customer meeting requirements

🎯 Requirements

• Bachelor's degree required • 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role • Proficiency with Microsoft Office Suite including Excel and PowerPoint required • Ability to be flexible and adaptable • Ability to prioritize, execute projects, and manage time effectively • Empathetic, customer-first attitude • Experience with SaaS required • Strong communication interpersonal skills to effectively interact with customers and colleagues • Willingness to travel and adapt to changing schedules and environments

🏖️ Benefits

• annual bonus programs • regular team-building events • off-cycle reviews to promptly give excellent performers their due • engaging team activities including happy hours and exciting virtual events • team member networks like the Respect for Diversity Group and the Sustainability Group