Customer Success & Implementation Specialist

🕒 5 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Archilogic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🏠 Real Estate

☁️ SaaS

🤖 Artificial Intelligence

Real Estate • SaaS • Artificial Intelligence

Archilogic is a spatial intelligence platform that enables management and editing of floor plans through dynamic spatial data models. By transforming static floor plans into interactive and AI-ready digital twins, it facilitates informed decision-making and efficient space management. The platform is designed for various environments, including corporate offices and coworking spaces, allowing users to optimize layouts for productivity and compliance with local regulations.

📋 Description

• Own enterprise onboarding and adoption end to end • Configure customer accounts around real workflows, get teams live, and drive usage • Train facility managers, workplace teams, and IT users • Serve as the trusted point of contact through check-ins, first-line support, renewals, and expansion conversations • Escalate deep backend work to engineering • Adapt the data model to match customer operations • Write small scripts against APIs and build or adapt JavaScript/TypeScript SDK extensions • Turn recurring customer friction into product roadmap signal • Support pre-sales scoping and hands-on product walkthroughs • Own customer relationships and outcomes over time

🎯 Requirements

• Meaningful customer success or implementation experience with a technical product • Experience in onboarding, professional services, technical account management, or consulting • Experience owning customer relationships and outcomes over time • Familiarity with IWMS/CAFM platforms such as Tririga, Archibus, Planon, or ServiceNow is a plus • Familiarity with CAD/BIM or floor plan data, corporate real estate, or workplace operations is a plus • Comfort working with APIs • Ability to write or adapt scripts and small extensions in JavaScript/TypeScript • Ability to teach non-technical facility managers and communicate credibly with IT teams • Judgment and ownership in ambiguous situations on a small remote team • Comfort using AI tools including Claude, Codex, MCP, and agentic tooling • Experience at a B2B enterprise SaaS platform with an extension or SDK ecosystem is nice to have • Must be based in the Americas within approximately two hours of US Eastern time • Must be able to work in the United States, Canada, or Latin America as applicable; the employer cannot sponsor visas or work permits

🏖️ Benefits

• Remote-first work arrangement • Compensation is location-tiered, with the range shared early in the process • Engineering support for heavy technical work