Agency Sales Support Specialist

Job not on LinkedIn

🕒 August 24

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ardán®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

🏠 Real Estate

🛡️ Insurance

☁️ SaaS

Real Estate • Insurance • SaaS

Ardán is a family of companies that makes real-estate closings faster, simpler, and safer through technology-driven, innovative solutions, sound underwriting, and exceptional customer service. The organization focuses on insurance fulfillment, data, and technology to support real estate and closing processes, and is majority owned by The Orogen Group, a strategic investor in financial services and related businesses.

📋 Description

• Serve as a primary contact for agency customers regarding title searches, order status, production questions, and service needs • Coordinate and track title search requests, ensuring timely completion and resolution of issues • Communicate with internal teams, vendors, abstractors, and examiners to obtain updates and resolve customer concerns • Provide administrative and operational support to assigned sales representatives • Assist with prospect research, account preparation, customer information, and meeting materials • Prepare and maintain customer, production, revenue, and sales activity reports • Monitor customer activity, ordering trends, and sales opportunities, including opportunities to increase wallet share • Maintain accurate customer, prospect, and sales information in CRM and other company systems • Coordinate customer follow-up, onboarding, and sales-related communications and initiatives • Build strong relationships with customers and serve as a resource for navigating Westcor's systems and processes • Identify service issues, trends, and opportunities to improve efficiency and the customer experience • Develop and maintain tracking tools, workflows, and processes to improve visibility and follow-up • Collaborate with Sales, Operations, Search, Underwriting, and other departments to resolve issues • Maintain accurate records and handle confidential information appropriately

🎯 Requirements

• Experience in customer service, sales support, operations, or administrative support • Proficiency in Microsoft Excel, Word, Outlook, Teams, and other Microsoft applications • Strong organizational, time management, and multitasking skills • Excellent written, verbal, and interpersonal communication skills • Strong attention to detail and ability to work independently in a fast-paced environment • Ability to analyze information, identify trends, and recommend process improvements • High School diploma or equivalent required • Minimum of 1-2 years of relevant experience • Experience in the real estate, mortgage, title insurance, or related industry preferred • Ability to talk or hear, sit, stand, walk, type, reach, and occasionally lift and/or move up to 15 pounds • Ability to perform duties with reasonable accommodations where applicable

🏖️ Benefits

• Health, dental, and vision benefits • Employer-paid disability and life insurance • Flexible spending accounts • 401K with company match • Paid time off and company-paid holidays • Wellness Resources • Remote work arrangement