Customer Care Representative

🕒 June 3

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Arketa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🧘 Wellness

🤝 B2B

Wellness • Software • B2B

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

📋 Description

• Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls • Show up for your shift and your Partners • Own the resolution, not just the response • Think creatively, pivot fast, operate in ambiguity • Unlock the full power of Arketa for every Partner • Become and stay an Arketa expert • Advocate for our Partners internally

🎯 Requirements

• Impeccable written communication • Proven ability to balance inbound chats, scheduled calls, and email inquiries • Great judgment and the ability to problem-solve on your feet • Ability to identify opportunities for process improvement • Team player • Organized, self-sufficient, and a go-getter • 1–2 years of experience in a Customer Support role • Comfort using AI-assisted tools to accelerate your work • Experience with Intercom, Slack, Notion, and Google Suite is a plus • Four-year post-secondary education / Bachelor's degree is preferred

🏖️ Benefits

• Competitive Salary • Stock Options • Unlimited PTO • Wellness Reimbursement • Ownership and Opportunity for Advancement