Account Manager

🕒 June 1

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arlo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $4M Seed Round - Arlo on 2025-03

Healthcare • Consulting • Logistics

Arlo is a self-funded health plan and benefits platform for small and medium-sized businesses that delivers transparent, prevention-first health insurance with predictable pricing, zero-cost primary care and virtual urgent care, concierge support, and a mobile app to simplify administration for employers and brokers. It offers nationwide coverage in most states (excluding WA, NY, HI, DC, and OK), scales for teams of about 10–150 employees, and emphasizes upfront pricing, reduced claims denials, and year-over-year rate stability.

📋 Description

• Respond promptly and professionally to broker and employer inquiries via email and phone • Guide brokers and occasionally employers through onboarding and health plan implementation • Ensure accurate plan setup and documentation • Support ongoing plan management, tooling, and day-to-day questions • Manage the renewal process from end to end • Coordinate with internal teams to resolve issues and provide timely, clear updates to brokers and clients • Partner with product and operations teams to share feedback and suggest improvements to tools, workflows, and documentation • Serve as the first line of support for brokers and employers • Help brokers navigate the quoting platform • Support partners throughout their journey with Arlo

🎯 Requirements

• 2+ years of experience in a customer-facing role within health insurance, employee benefits, or a related industry • Strong understanding of health plan structures, terminology, and processes • Excellent written and verbal communication skills • Highly organized with the ability to manage multiple priorities simultaneously • Comfortable using CRMs, ticketing systems, and modern workplace tools • Experience with HubSpot and/or Retool is a plus • Working knowledge of how health plans are sold, implemented, and maintained, particularly level-funded plans • Customer success and/or implementation experience is a bonus point • Proactive communication skills and ability to simplify complex topics • Ability to thrive in a fast-paced environment and collaborate cross-functionally

🏖️ Benefits

• 100%-paid health insurance benefits • Free lunches in the office • Fun company retreats • Commuter benefits • Fast-paced environment with a steep learning opportunity • Collaborative team environment • Direct impact on Arlo’s business and operations • High ownership and responsibility from day one • Growth and career development opportunities • Opportunity to apply AI to healthcare • High pace and high collaboration