Senior Director – MGU Partnerships

🕒 March 31

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Arlo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🤝 B2B

👥 HR Tech

💰 $4M Seed Round - Arlo on 2025-03

Healthcare Insurance • B2B • HR Tech

Arlo is a self-funded health plan and benefits platform for small and medium-sized businesses that delivers transparent, prevention-first health insurance with predictable pricing, zero-cost primary care and virtual urgent care, concierge support, and a mobile app to simplify administration for employers and brokers. It offers nationwide coverage in most states (excluding WA, NY, HI, DC, and OK), scales for teams of about 10–150 employees, and emphasizes upfront pricing, reduced claims denials, and year-over-year rate stability.

📋 Description

• Drive revenue growth across existing client and partner relationships • Identify and execute on upsell, cross-sell, and expansion opportunities within the current book • Lead renewals and retention efforts to maximize long-term account value • Scope, onboard, and manage new program partnerships with TPAs and vendors • Serve as the day-to-day relationship owner for clients and partners • Act as the primary escalation point when issues arise • Monitor account performance including loss ratio trends and utilization drivers • Partner with underwriting, analytics, and clinical teams to identify improvement opportunities • Proactively communicate performance insights and recommendations to clients and partners and ensure insights are being acted on • Lead resolution of service, billing, eligibility, claims, and TPA-related issues • Coordinate across internal teams and external partners to drive timely outcomes • Ensure issues are documented, tracked, and closed with accountability

🎯 Requirements

• Experience in business development, sales, relationship management, or partnership roles • Familiarity with TPAs and third-party service models • Strong understanding of client performance metrics and financial drivers • Comfortable managing complex, multi-stakeholder relationships and resolving issues under pressure • Excellent communication, organization, and follow-through. • Bonus points for: • Experience in employee benefits, health insurance, or related financial services • Exposure to loss ratio management, renewals, or plan performance reporting • Background in a growth-oriented sales organization

🏖️ Benefits

• High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company. • Join an important mission: Your work directly influences how people access care and improves lives at scale. • Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity. • Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare. • High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.