Client Success Specialist – Leadership Team

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🕒 July 11

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Ascension Business Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Responsible for managing client onboarding, VA readiness, and early-stage account success • Ensure smooth onboarding execution and strong client communication • Facilitate onboarding sessions and coordinate across departments • Conduct post-onboarding follow-ups to ensure a smooth transition to live operations • Handle client concerns directly and provide timely resolutions • Submit accurate and timely End-of-Day (EOD) and End-of-Week (EOW) reports • Maintain proactive communication with clients to prevent issues

🎯 Requirements

• 1–2 years experience in client success, account management, or client-facing roles • Strong written and verbal English communication skills • High level of proactiveness and accountability • Strong organizational and documentation skills • Ability to manage multiple onboarding schedules simultaneously • Confidence in handling client communication independently • Experience in Virtual Assistant, home care, or service-based industries (Preferred) • Familiarity with onboarding processes and client lifecycle management (Preferred) • Experience working with cross-functional teams (Preferred)

🏖️ Benefits

• Competitive compensation aligned with the leadership role scope • Paid training and structured onboarding • Fully remote work setup, including company-issued laptop and noise-canceling headset • HMO health coverage (subject to eligibility guidelines) • Paid Time Off (PTO) • Performance-based annual salary increases • Additional bonuses are available after 6 months of tenure