Customer Success Manager – Americas

Job not on LinkedIn

🕒 July 17

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $80k - $138k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Serve early-stage customers programmatically through the Startup Customer Success Team • Create high-quality onboarding materials, documentation, e-webinars, and recorded content • Assist customers via email and customer calls according to SLAs • Own a book of customers and act as the main point of contact in the shared inbox • Take ownership of medium and large projects supporting team operations • Build an in-app onboarding experience using Amplitude • Create a live foundational webinar series and recorded content • Build retention best practices into customer engagement beyond onboarding • Partner long-term with customers to drive revenue retention and customer best practices • Identify stale processes and practices and propose more effective alternatives

🎯 Requirements

• At least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager • 2+ years of customer-facing experience supporting a complex and rapidly evolving product • Experience working in a B2B SaaS company • Ability to become a subject matter and product expert • Ability to define problem scope and create comprehensive solutions independently and collaboratively • Keen attention to detail • Strong written and verbal communication skills • Ability to communicate with diverse user groups • Curiosity in addressing customers and creating workflow-improving solutions • Ability to solve complex customer challenges with multiple possible solutions • Ability to manage customer accounts/book of business • Must be based in the US or Canada

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget • More expensive education items such as conferences covered with manager approval • Top-notch health insurance for you and your dependents in the US, with all premiums covered by Ashby