Customer Success Manager – Americas

🕒 July 17

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Create high-quality onboarding materials, documentation, and e-webinars for customers. • Assist customers via email and calls as needed. • Take ownership of a book of customers as the main point of contact. • Manage medium and large projects core to team operations.

🎯 Requirements

• 2+ years of customer-facing experience supporting a complex and rapidly evolving product. • Enjoy becoming a subject matter and product expert to deliver excellent customer experiences. • Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively. • Keen attention to detail in email and live responses. • Strong written and verbal communication skills.

🏖️ Benefits

• 10-year exercise window for stock options. • Unlimited PTO with four weeks recommended per year. • Twelve weeks of fully paid family leave in the US. • Generous equipment, software, and office furniture budget. • $100/month education budget with more expensive items covered with manager approval. • Top-notch health insurance for you and your dependents, with all premiums covered by us.