High Touch Implementation Specialist

🕒 March 17

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. • Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks. • You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value.

🎯 Requirements

• You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments • You have experience with complex, multi-module SaaS systems • You understand shared configuration and data models • You are comfortable with analytics, conditional logic, and relational data • You deeply understand customer needs and tailor implementations to meet their specific requirements • You are experienced in navigating change management processes • You take pride in advising customers on best practices to ensure optimal value • You proactively address thematic customer opportunities and improve our processes accordingly • You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress

🏖️ Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. • You get to sell a product that our prospects & customers are truly excited about. • Competitive compensation is offered. • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Twelve weeks of fully paid family leave in the US*. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval