Licensed Customer Service Representative II

🕒 Yesterday

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire General Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🛡️ Insurance

💸 Finance

☁️ SaaS

💰 Debt financing on 2025-09

Insurance • Finance • SaaS

Aspire General Insurance is a U. S. -based auto insurance carrier that specializes in affordable, non-standard and standard personal auto policies. The company provides digital-first services — including producer and insured portals, quoting, endorsements, payments, and claims handling — and partners with insurance producers and agencies to distribute coverage. Aspire emphasizes speed, flexibility, and reliable customer support (including Spanish-language service) through a modern platform and streamlined workflows.

📋 Description

• Respond to incoming calls and chats from insureds and producers, identifying concerns and providing timely solutions • Assist producers with technical questions and system navigation • Process incoming emails, phone requests, and other correspondence promptly and accurately • Gather additional information from insureds or producers and explain underwriting determinations • Identify and communicate potential risk concerns to Underwriting • Handle cancellation requests and follow established retention procedures • Review, evaluate, and process policy endorsements • Provide accurate and professional written communication, including emails, letters, reports, and policy documentation • Follow applicable state and federal laws, Department of Insurance requirements, and Aspire policies and procedures • Deliver a high level of customer service while balancing multiple priorities in a fast-paced environment • Perform additional duties as assigned

🎯 Requirements

• Active California Property & Casualty (P&C) License OR California Personal Lines License at the time of hire • California licensing is required and non-negotiable • The applicable license must be active and in good standing at the time of hire • Strong knowledge of insurance terminology, concepts, and coverage • Ability to read and interpret insurance procedures, guidelines, and regulatory information • Strong customer service, communication, and problem-solving skills • Ability to prioritize responsibilities and manage multiple tasks • Comfortable working in a fast-paced, high-volume environment • Proficiency with Microsoft Office and ability to quickly learn new systems and technology • Strong written communication and documentation skills • Ability to adapt to a paperless work environment • Bilingual English/Spanish strongly preferred • Active Arizona insurance license preferred but not required • Active Texas insurance license preferred but not required

🏖️ Benefits

• Equal Opportunity Employer committed to an inclusive workplace • Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices • Fair chance, ban-the-box, and criminal history consideration compliant with applicable law

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