Estimator – Product Support

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Answer inbound support enquiries from users in the UK, US and Canada professionally and quickly • Run training sessions with new customers during onboarding, following the training format • Learn the product thoroughly so users get the full benefit of every feature • Use estimating experience to understand what users are trying to achieve • Explain technical features in a simple, accessible way • Follow internal processes accurately for every support request • Help maintain the target response time of two minutes for support requests • Keep accurate records of support conversations • Support customers in the UK and North America • Attend team meetings and training sessions

🎯 Requirements

• 2+ years experience as an Electrical or Mechanical Estimator, or in a customer support or technical role within the electrical, mechanical, or construction industry • Strong interest in technology and desire to build a career in software • Excellent verbal and written communication skills • Ability to explain technical concepts clearly and approachably • Customer-first mindset and passion for helping people succeed • Strong attention to detail and ability to follow established processes consistently • Excellent organizational and time management skills • Ability to manage multiple customer enquiries • Confidence delivering customer training, presentations, or demonstrations, or willingness to learn • Ability to work independently in a fully remote environment while collaborating with a global team • Positive attitude, strong work ethic, and commitment to performance goals • Flexibility to work scheduled hours overlapping with customers in the United States and Canada • Reliable computer with stable high-speed internet • Professional headset • Quiet, private workspace suitable for handling customer information • Experience using estimating or takeoff software such as Countfire, Trimble, Bluebeam, Accubid, ConEst, McCormick, or similar platforms • Previous experience in customer support, technical support, help desk, onboarding, or software training • Experience with CRM or customer support platforms such as HubSpot, Zendesk, Intercom, or similar • Experience delivering virtual customer training sessions • Familiarity with SaaS products and cloud-based applications

🏖️ Benefits

• Comprehensive product and support training • Coaching from experienced product specialists • Clear, documented processes for every type of support request • Set formats and materials for customer training sessions • The tools you need to do the job well • Collaborative remote team • On-the-job training in a supportive and collaborative environment