Implementation Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Lead assigned customer implementations from kickoff to go-live • Gather customer requirements and support solution configuration • Coordinate implementation activities, timelines, milestones, and deliverables • Assist with data migration validation, system setup, and user acceptance testing (UAT) • Ensure project milestones and implementation standards are consistently met • Conduct virtual and onsite training sessions for administrators and end users • Develop and maintain customer training materials, guides, and documentation • Assess customer readiness for deployment and adoption • Monitor training effectiveness and recommend improvements to onboarding programs • Serve as a primary point of contact throughout the implementation process • Provide proactive communication and project status updates • Troubleshoot customer questions and coordinate resolutions with internal teams • Advise customers on best practices and workflow optimization • Create and maintain implementation processes, templates, and documentation • Contribute to continuous improvement initiatives across the Professional Services team • Provide feedback to Product and Development teams based on customer needs and implementation experiences • Partner closely with Customer Success, Support, Product, and Development teams • Contribute to team knowledge sharing and process enhancements • Assist colleagues with implementation planning and customer onboarding initiatives

🎯 Requirements

• 3+ years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or related customer-facing roles • Experience managing multiple projects or customer engagements simultaneously • Strong analytical, problem-solving, and organizational skills • Excellent communication and presentation skills • Ability to build strong customer relationships and influence stakeholders • Comfortable learning and explaining technical concepts to non-technical audiences • Ability to work independently in a fast-paced environment • Ability to travel periodically within Canada and the United States as required • Valid passport and ability to travel internationally when needed • Criminal background check required • Preferred: Experience implementing SaaS, ERP, CRM, HRIS, association management, or business software solutions • Preferred: Project management experience or exposure to implementation methodologies • Preferred: Experience delivering software training or customer enablement programs • Preferred: Experience supporting software integrations or data migration activities • Preferred: Post-secondary education in Business, Information Technology, or a related field