AssemblyAI
Progress in AI is moving at an unprecedented pace. At AssemblyAI, we keep our pulse on the latest developments and breakthroughs in AI research and use these advances to inform our production-ready AI models. Developers and product teams use our API to access state-of-the-art AI models to transcribe and understand speech, and build AI-powered features faster.
51 - 200 employees
💰 $30M Series B on 2022-07
Support Engineer
November 22
AssemblyAI
Progress in AI is moving at an unprecedented pace. At AssemblyAI, we keep our pulse on the latest developments and breakthroughs in AI research and use these advances to inform our production-ready AI models. Developers and product teams use our API to access state-of-the-art AI models to transcribe and understand speech, and build AI-powered features faster.
51 - 200 employees
💰 $30M Series B on 2022-07
📋 Description
• Be the first line of support AssemblyAI's customers. • Serve as the "product expert". • Wear multiple hats. • Be the liaison between the customer and our engineering teams. • Manage and contribute to our technical resources.
🎯 Requirements
• 1 year+ of experience in a similar support role • Prior customer or client-facing experience, ideally in a high-growth startup environment • Experience working in a technical role, like technical support, solutions architect, software developer, QA testing, etc. • Ability to understand and translate technical language across both clients & engineering teams • Experience working with REST APIs • You can demonstrate and explain API knowledge • You can hear a use case and creatively apply our API functionality to solve that use case
🏖️ Benefits
• Competitive salary • Health insurance • Paid time off • Professional development opportunities • Remote work options
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