Customer Experience Representative

🕒 April 11

🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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AssuranceAmerica

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

AssuranceAmerica is an insurance company dedicated to providing affordable insurance policies while giving back to the community. With a commitment to social responsibility, they donate 5% of their profits to support those in need. The company offers a variety of payment options and features a user-friendly mobile app for customer convenience, enabling clients to manage policies easily and connect with agents across the United States.

📋 Description

• Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs. • Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios. • Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges. • Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness. • Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities. • Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement. • Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

🎯 Requirements

• Bachelor’s degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders. • Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making. • Excellent PC skills. • Preferred Bilingual (English-Spanish).

🏖️ Benefits

• Professional development opportunities • Remote work options