Client Management Coordinator

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Support the implementation and launch of new client programs by coordinating activities across internal stakeholders and functional teams • Serve as a primary point of contact for routine client inquiries, program support needs, and issue resolution • Escalate complex matters when appropriate • Track client deliverables, commitments, requests, reporting requirements, and follow-up activities • Analyze operational and client data • Develop reports and dashboards • Identify trends and provide actionable business insights • Drive process improvements • Collaborate with cross-functional teams to enhance client experience, operational efficiency, and program performance

🎯 Requirements

• At least 6 months of experience in client support, account coordination, customer success, project coordination, operations support, or a related business environment • Demonstrated analytical, reporting, and problem-solving skills • Ability to interpret data and support business decisions • Excellent organizational, communication, and relationship-building skills • Ability to manage multiple priorities in a fast-paced environment • Experience with Power BI or other business intelligence and reporting tools would be helpful • Experience supporting client relationships, account management activities, customer escalations, or stakeholder coordination would be helpful • Background in telecommunications, mobile, wireless, retail, device protection, trade-in programs, or related industries would be helpful • Ability to work independently with sound judgment in ambiguous environments • Must complete a required identity verification process, which may include biometric technology where permitted by law

🏖️ Benefits

• Opportunities for advancement into Account Executive and other client-facing leadership roles • Collaborative, client-focused environment • Continuous learning opportunities • Career development within Client Management • Approximately 5-10% travel based on business needs • Reasonable accommodations for individuals with disabilities • Virtual interviews conducted on video