Customer Insights Analyst

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $60.2k - $99.3k / year

⏰ Full Time

🟢 Junior

🧐 Business Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Analyze customer and employee experience data to identify trends, friction points, root causes, and improvement opportunities • Monitor Voice of Customer surveys and listening posts for performance, anomalies, response rates, and data quality • Support testing and new survey launches • Build and maintain dashboards and reporting using SQL, Power BI, AI-assisted analytics, and other tools • Combine customer service, claims, digital, complaints, contact centre, and operational data to uncover cross-channel patterns • Use AI, text/data mining, statistical analysis, and sample audits to accelerate analysis and develop hypotheses • Prepare stakeholder readouts, research findings, business cases, and recommendations supporting experience improvements • Collaborate with cross-functional partners and vendors • Participate in agile delivery of Experience initiatives

🎯 Requirements

• Bachelor's degree or equivalent proficiency gained through training, bootcamps, certifications, or self-directed learning with a strong portfolio • Minimum of 1 year of experience in a data-driven or customer experience role; relevant academic projects, internships, or certifications are also valued • Proficiency in SQL and/or Power BI or comparable business intelligence and visualization tools • Exposure to Python, R, JSON, XML, DAX, or similar languages/data formats • Working knowledge of core statistical concepts • Fluency using AI tools such as Copilot, ChatGPT, Claude, or similar for analysis, summarization, drafting, and problem-solving • Familiarity with CRM/customer support and survey platforms such as Salesforce, InMoment, Medallia, or Qualtrics • Ability to work with structured and unstructured data, communicate findings clearly, manage priorities, and collaborate across teams • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by applicable law • Comfortable collaborating by videoconference

🏖️ Benefits

• Minimal travel expected • Videoconference collaboration • Salary growth within the position • Virtual interviews conducted on video • Required identity verification process, which may include biometric technology where permitted by law