Principal Program Manager

🕒 September 22

🇺🇸 United States – Remote

💵 $165k - $185k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

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Assured

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Assured is a company that provides P&C (property and casualty) carriers with innovative solutions for claims processing. Their platform offers a suite of modular solutions designed to enhance customer experience, close claims quickly, and improve loss ratios through structured data collection and processing. The Assured platform facilitates the entire claims lifecycle, including FNOL (First Notice of Loss), messaging, fraud detection, and catastrophe (CAT) management. Their solutions are available as white-label SaaS offerings, requiring no integration, and can be deployed swiftly. With a focus on data-driven approaches, they aim to transform claims management in the insurance industry by harnessing artificial intelligence and providing streamlined, automated processes.

📋 Description

• Translate client priorities into scoped initiatives, owners, timelines, risks, and next steps across Client Engagement, Product, Engineering, and client stakeholders • Own client-facing operating plans from kickoff and scoping through launch, adoption, and long-term success • Manage dependencies, decision points, launch readiness, stakeholder alignment, and rollout details • Create intake, tracking, status, and escalation rhythms for carrier work • Surface timeline, scope, and dependency risks; frame options and support decision-making • Translate carrier feedback and concerns into internal action • Explain Product and Engineering constraints to clients in clear, confidence-building terms • Identify patterns across client work and turn them into improved processes, product improvements, or scalable client programs • Manage RAID logs, dependency mapping, launch plans, follow-ups, status reporting, and critical path management • Build status updates, trackers, launch plans, and decision logs • Use ChatGPT, Claude, and similar AI tools to draft plans, synthesize feedback, maintain documentation, and identify risks • Help scale Client Engagement's operating model for commitments, launches, escalations, and cross-functional work

🎯 Requirements

• Deep program management experience leading complex, cross-functional work with stakeholder pressure, shifting timelines, ambiguous requirements, and external customers • Client-facing experience with rigorous internal follow-through • Ability to understand product and engineering constraints without necessarily writing code • Ability to create structure amid ambiguity and operate without perfect clarity • Ability to balance urgency with discipline using owners, dates, risks, dependencies, decisions, and follow-up • Ability to lead through influence • Ability to quickly learn claims workflows, carrier operations, product behavior, and client contexts • P&C insurance industry experience is a strong plus but not required • PMP or an adjacent certification is required in the application form

🏖️ Benefits

• Competitive salary and equity packages for all employees • Platinum medical, dental, and vision • Free life insurance, including long-term disability and short-term disability • Unlimited PTO and paid holidays • Maternity and paternity leave • Assured contributes 3% of your income to a 401(k), even if you don't contribute • Lunch provided twice per week • Monthly phone stipend and other home office perks • Health FSAs and HSAs • Team events and offsites