Crisis Support Representative

🕒 October 28

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $23 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and bereavement time off • Guide employees through bereavement policies with clarity, compassion, and respect for individual circumstances • Handle inbound and outbound phone calls, chats, tickets, and cases through specialized support queues • Critically assess each case and adjust the case management plan as employee needs evolve • Address sensitive situations, prioritize employee experience, and de-escalate complex or emotionally charged cases • Manage workload to meet productivity goals and proactively escalate significant changes or gaps • Communicate regular updates to employees and internal stakeholders verbally and in writing • Ensure compliance with standard operating procedures, applicable federal and state regulations, and internal company policies • Maintain accurate and timely system records and documentation for all cases and interactions • Partner with internal teams and HR business partners to provide coordinated support across functions • Support a centralized bereavement program for employees of a large technology company

🎯 Requirements

• Minimum of 1 year of human resources experience • Experience working with HR processes and systems • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook • Ability to work a flexible schedule that may include weekends, nights, and holidays • Ability to speak, read, and write fluently in English • Strong communication skills with the ability to convey complex policy information in a clear and empathetic manner • Solid organizational skills and attention to detail to manage multiple cases and documentation accurately

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for the employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

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