Customer Success Manager

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Athennian

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

⚖️ Legal

📋 Compliance

💰 $33.6M Series B - Athennian on 2022-03

SaaS • Legal • Compliance

Athennian is a cloud-based, AI-powered Governance Ops™ platform for modern entity management. It provides a single source of truth for corporate groups, private markets, real estate, professional services and other teams to manage entity and people records, equity and debt structures, registrations, minute books, structure charts, document management, appointments, tasks and compliance workflows. Athennian emphasizes AI-driven workflows and source-backed intelligence to automate entity lifecycle changes, reconcile records, surface ownership and governance insights, and support UBO/KYC and audit requests; it also offers APIs, SOC 2-level security, partner integrations and enterprise controls for permissions and audit trails.

📋 Description

• Own and build strong, trusted relationships with a dedicated portfolio of customers, ensuring they see continuous value from Athennian. • Drive customer renewal and retention to meet quarterly Net Dollar Retention (NDR) goals, identifying expansion opportunities and managing upsell conversations. • Monitor customer health and product usage data to proactively drive engagement, feature adoption, and healthy user habits. • Partner with internal teams (such as Onboarding, Support, and Product) to ensure seamless implementations and convey customer feedback effectively. • Serve as a primary point of contact for customer issues, working efficiently to resolve roadblocks and maintain high customer satisfaction. • Prepare and execute regular business reviews with clients to demonstrate ROI, review health metrics, and align on their evolving business goals. • Participate in internal initiatives to help refine Customer Success processes, playbooks, and best practices.

🎯 Requirements

• 3–5 years of commercially-focused Customer Success or Account Management experience in B2B SaaS. • Proven understanding of managing SaaS solutions within highly regulated environments, primarily at the SMB level with exposure to enterprise accounts. • Familiarity with law firms, legal tech, governance, entity management, or private equity software is a strong asset. • Proven ability to build trust with stakeholders, proactively drive renewals, and identify expansion opportunities. • Excellent verbal and written skills, with the ability to explain complex workflows clearly to both day-to-day users and decision-makers. • Resourceful, empathetic, and proactive in managing account health, mitigating churn, and resolving customer issues. • Highly organized and detail-oriented, with the ability to manage a diverse portfolio and competing priorities simultaneously. • Located in and authorized to work in the US/Canada; open to occasional travel for client and company events.

🏖️ Benefits

• Competitive salary, equity and performance-based bonus structure. • A minimum of 3 weeks vacation, 5 sick days and 6 personal/flex days, plus a company-wide winter holiday shutdown. • Health, dental, vision, long-term disability and a Health Spending Account (HSA). • Flexible parental leave, including top-ups. • A work-from-home allowance to get you set up for success.