Senior Customer Success Manager

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Athennian

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

⚖️ Legal

📋 Compliance

💰 $33.6M Series B - Athennian on 2022-03

SaaS • Legal • Compliance

Athennian is a cloud-based, AI-powered Governance Ops™ platform for modern entity management. It provides a single source of truth for corporate groups, private markets, real estate, professional services and other teams to manage entity and people records, equity and debt structures, registrations, minute books, structure charts, document management, appointments, tasks and compliance workflows. Athennian emphasizes AI-driven workflows and source-backed intelligence to automate entity lifecycle changes, reconcile records, surface ownership and governance insights, and support UBO/KYC and audit requests; it also offers APIs, SOC 2-level security, partner integrations and enterprise controls for permissions and audit trails.

📋 Description

• Own and build strong, strategic relationships with customers managing accounts with high complexity. • Drive customer renewal and retention, exceeding quarterly Net Dollar Retention (NDR) goals. • Identify and capitalize on opportunities for revenue growth, managing expansion and upsell negotiations. • Develop and pilot innovative strategies to increase customer engagement and product adoption. • Collaborate with internal teams for seamless onboarding and ongoing training. • Serve as the primary point of contact for customer escalations and resolve critical issues. • Provide data-backed analysis to inform decisions and product recommendations. • Execute quarterly business reviews with clients to identify growth opportunities.

🎯 Requirements

• 6+ years of success in a commercially-focused Customer Success role within a B2B SaaS environment. • Familiarity with the legal tech, governance space, entity/equity management, private equity solutions, or adjacent private equity related software. • A natural relationship-builder skilled at fostering strong connections. • A proactive approach to assessing growth opportunities with experience driving deals. • Empathetic and customer-centric mindset with a passion for exceeding client expectations. • Excellent communication skills for simplifying complex issues. • Strategic and proactive in client interactions with the ability to mitigate churn. • Highly organized, collaborative, and detail-oriented.

🏖️ Benefits

• Minimum of 3 weeks vacation, 5 sick days, and 6 personal/flex days, plus a company-wide winter holiday shutdown. • Health, dental, and vision, long-term disability, and a Health Spending Account (HSA). • Flexible parental leave benefits, including top-ups. • A dedicated work-from-home allowance to get you set up for success.