Support Specialist – DX

Job not on LinkedIn

🕒 March 25

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $90k - $108k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlassian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

☁️ SaaS

⚡ Productivity

🤝 B2B

💰 $150M Secondary market on 2014-05

SaaS • Productivity • B2B

<Atlassian> Atlassian is a software company that builds cloud-first collaboration and productivity tools—such as Jira, Confluence, Trello, Bitbucket, and Jira Service Management—designed to help teams plan, track, build, and deliver work. Their platform combines project management, knowledge management, DevOps integrations, and AI-powered features and agents, and includes a marketplace for third-party apps. Atlassian serves teams across industries and sizes with enterprise-grade security, compliance (including FedRAMP), and extensive integrations to support software development, IT service management, and cross-functional team collaboration.

📋 Description

• Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly. • Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams. • Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product. • Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls. • Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

🎯 Requirements

• 0–2+ years of customer-facing technical support or solutions engineering experience. • Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc. • Understanding of APIs and how systems connect via webhooks or tokens. • Comfort troubleshooting and explaining technical concepts to both technical and non-technical users. • Familiarity with authentication concepts (OAuth, SAML, token-based auth).

🏖️ Benefits

• Health and wellbeing resources • Paid volunteer days

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