Junior Account Manager

🕒 August 7

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Auction Edge, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

📦 Logistics

☁️ SaaS

Automotive • Logistics • SaaS

Auction Edge, Inc. is a company that provides a comprehensive suite of software solutions tailored for auto auctions. Their products, such as EDGE Pipeline, EDGE Spark, and EDGE Simulcast, deliver competitive advantages to auctions through easy-to-use, integrated tools. These solutions are designed to enhance sales, streamline operations, and improve the customer experience. Auction Edge’s platform also integrates seamlessly with industry partners, offering a seamless experience for both auctions and vehicle dealers. The company is dedicated to supporting auctions by providing robust and innovative technology solutions.

📋 Description

• Serve as the primary point of contact for assigned auction customers on Auction Edge products, systems, and services, including issue resolution • Advise and analyze customer needs, recommend solutions, manage requests, assess the business, and identify growth opportunities • Improve customer experience and satisfaction by facilitating communication between Auction Edge and auctions • Monitor and manage support requests and tickets for prompt issue resolution • Document account activity and maintain visibility using Account Management tools • Facilitate monthly scorecard production and review with auction leadership • Provide field product feedback to product teams • Assist Accounting with customer communications about invoicing or collections concerns • Develop relationships with auction staff and connect regularly • Educate clients on new products and services • Share best practices to improve auction performance and Edge sales • Partner with Install/Training during implementation and installation of assigned services and products • Administer, monitor, and analyze NetSuite support-ticketing and CRM systems for trends and SLA management • Support senior team members with complex or escalated client needs • Assist with troubleshooting client issues • Deliver product training to clients • Contribute to client-affecting project work

🎯 Requirements

• 2+ years of proven work experience as an Auction Edge employee, auction employee, or consultant • Ability to build and maintain strong relationships with assigned auctions through written and verbal communication • Ability to build and maintain internal relationships through strong communication • Experience with auction management systems and/or other auction-facing products and services • Experience managing issue resolution involving customers and cross-functional teams • Drive to understand users' behaviors and motivations • Ability to manage a portfolio of assigned customers throughout the client relationship • Ability to problem-solve, research, and interpret business metrics to discover opportunities and drive improvement • Ability to facilitate and lead customer-facing meetings • Working proficiency administering CRM and support-ticketing tools, specifically NetSuite • High school diploma or GED • Ability to travel up to 30% as needed • Intimate knowledge of auction operations and the automotive industry preferred • Existing relationships across the independent auction community preferred • Business consulting experience preferred • Bachelor's degree or equivalent relevant experience preferred • Proficiency in the Auction Edge suite of tools, including Auction Management System, Spark, and CR Simplified preferred • Must be able to work without visa sponsorship from Auction Edge

🏖️ Benefits

• Medical, Dental, and Vision Insurance coverage • 401k Retirement Plan • 20 days of accrued PTO • 12 Flex Days per year (one three-day weekend per month) • 8 paid holidays • 2 floating holidays • 1 paid volunteer day per year • Up to $100 Monthly Wellbeing Reimbursement Program • Education Reimbursement Program up to $4,000 per 12-month period • Focus Fridays • Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office • Competitive pay • Opportunity for career advancement through continued company growth