Enterprise Implementation Manager

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October 23

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August Health

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Healthcare Insurance

August Health is a company that specializes in providing a modern senior living platform. Their solutions include fully digital move-in experiences, an easy-to-use Electronic Health Record (EHR) system, a smarter Electronic Medication Administration Record (eMAR), and integrated billing and payment platforms. Designed for senior living communities, August Health's platform focuses on proactive care strategies, real-time data insights, and intuitive user interfaces to improve caregiver efficiency and resident care. This technology enables operators to manage clinical operations better, spot trends, address risks earlier, and enhance overall community performance. The platform is trusted by leading senior living operators and helps in simplifying workflows and improving staff satisfaction.

11 - 50 employees

⚕️ Healthcare Insurance

💰 $15M Series A on 2022-06

📋 Description

• Lead full-cycle implementations of the August platform for enterprise customers—from initial scoping and stakeholder alignment through configuration, training, and post-launch support • Serve as the main point of communication for enterprise customers, ensuring clear alignment between stakeholders and August teams across every product and every phase of implementation • Orchestrate ongoing product-specific rollouts, coordinating across functional teams (Product, Engineering, CX) to support phased launches across multiple sites or departments • Develop and manage implementation project plans that address the unique operational, clinical, and technical needs of multi-site organizations • Act as a trusted advisor to C-suite leaders, department heads, and front-line staff, ensuring alignment across stakeholder groups and driving adoption at all levels • Collaborate cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to shape our enterprise implementation strategy and deliver exceptional outcomes • Identify and mitigate risks early, using strong project management and communication skills to keep timelines and goals on track • Facilitate data migrations, integrations, and custom configurations where needed, working closely with technical teams to ensure seamless deployments • Deliver engaging training sessions tailored to both corporate and community-based roles, enabling confident use of the platform • Standardize and scale processes, playbooks, and documentation to support efficient, repeatable enterprise rollouts

🎯 Requirements

• 4+ years of experience in Implementation, Customer Success, or Program Management, preferably in enterprise SaaS or healthcare technology • Proven success managing complex, multi-stakeholder implementations across large organizations • Strong background in healthcare, senior living, or adjacent industries is highly preferred • Experience working across departments (e.g., operations, finance, clinical, IT) to deploy software solutions • Ability to translate business needs into technical and workflow requirements • Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives • Comfortable with ambiguity; thrives in fast-paced, early-stage environments and takes initiative to build structure where it doesn’t exist • Familiarity with change management principles and adult learning best practices

🏖️ Benefits

• excellent health, dental, vision coverage • 401K • One Medical • Talkspace • HealthAdvocate • Teladoc memberships