Bilingual Client Care Specialist – Veteran Concierge Team

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $43k - $48.5k / year

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Aurora Cannabis Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

🍽️ Food & Beverage

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2022-10

Healthcare • Food & Beverage • Healthcare Insurance

Aurora Cannabis Inc. is a leading Canadian company that operates in the cannabis industry, specializing in the cultivation, production, and distribution of medical and recreational cannabis products. The company is committed to providing high-quality cannabis products and innovative solutions to meet the needs of consumers and patients alike.

📋 Description

• Provide excellent customer service in English and French • Handle inbound calls, including general inquiries, registration follow-up, and sales calls • Process order requests from clients, caregivers, and healthcare practitioners • Process and manage large volumes of client documentation while ensuring compliance with strict regulations • Inform clients about current regulations and policies affecting access to medical cannabis • Update and process documents in the CRM database • Maintain accuracy and confidentiality of client information • Assist clients with forms and online procedures • Handle irate clients while maintaining a positive attitude • Resolve complaints using critical thinking and document each interaction for Health Canada • Communicate compliance requirements using approved client-facing language • Adapt to legislative, regulatory, procedural, departmental, and technical changes • Demonstrate empathy when managing various types of clients • Troubleshoot shipping and registration account issues • Follow up on client requests submitted by phone, chat, email, and case management platforms • Answer general inquiries about Aurora products, processes, and procedures • Manage VAC registration, screening, qualification, applications, follow-up, coverage implementation, resubmissions, vaporizer billing, and invoice decline investigations • Manage third-party billing, including coverage confirmation, phone orders, and invoice decline investigations • Perform ad hoc duties as required

🎯 Requirements

• Minimum Grade 12 diploma • Fluent in English & French (verbal & written) • Minimum 1 to 3 years of experience in customer service • Administrative Assistant / Medical Office Assistant Certificate as strong asset • Experience in the Medical Cannabis industry an asset • Experience on VAC processes • Experience on 3rd party billing processes • Proven analytical and customer service skills in a fast-paced environment • Strong diplomacy skills • Effective verbal and written communication • Strong organizational skills and attention to detail • Up to date on industry-related information and processes regarding methods of consumption and legislation considered a strong asset • Excellent computing skills (MS Office, Dynamics)

🏖️ Benefits

• Flexible work environment • Flexible hours • Remote work options • Meeting-free Friday afternoons • Professional development opportunities • Company SWAG • Team activities • Modern technology • Employee referral bonus eligibility

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