Product Support Representative

🕒 4 days ago

🦌 Connecticut, Florida, +27 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $49.3k - $88.3k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Deliver support via phone, email, and live chat • Assist with technical troubleshooting, product usage, onboarding, and subscription inquiries • Own customer issues from first contact through resolution • Set clear expectations and ensure timely follow-up • Document and escalate technical issues • Monitor and manage support queues to meet service level expectations • Partner with Sales, Customer Success, Engineering, and Finance • Share customer feedback, trends, and insights with Tier 2 teams and leadership • Contribute to initiatives and projects that enhance support operations and customer satisfaction • Bring forward continuous improvement ideas

🎯 Requirements

• 1+ year of experience in a customer support role within a SaaS environment • Experience supporting users via phone, email, and chat • Strong troubleshooting skills • Excellent written and verbal communication skills • Experience supporting cloud-based tools such as Microsoft Suite and OneDrive • Experience across iOS, Android, and Windows platforms • Ability to manage multiple priorities while staying organized and customer-focused • Collaborative, accountable work style with a high level of integrity • Comfort working with performance metrics such as CSAT, productivity, and quality • Ability to work West Coast hours

🏖️ Benefits

• Comprehensive benefits package • Annual cash bonuses may be included • Stock grants may be included • Fully remote work • Opportunities to grow skills and impact over time • In-person onboarding and/or in-person ID verification may be required