Customer Success Manager

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Secondary Market on 2021-07

Healthcare • Consulting • Logistics

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Own and manage assigned large, complex health plan accounts • Serve as the primary point of contact for customer success and relationship management • Build trusted relationships with client stakeholders • Navigate difficult conversations and escalations professionally and tactfully • Coordinate with Engineering, Product, Technical Account Management, and other internal teams • Shepherd complex issues through resolution and track accountability, progress, and timely outcomes • Drive customer satisfaction, retention, and long-term account success • Identify risks and opportunities within assigned accounts • Identify opportunities to expand customer value and protect recurring revenue in a non-quota-carrying role • Represent the customer internally and align client needs with organizational priorities

🎯 Requirements

• Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment • Strong relationship-building skills with experienced and executive-level stakeholders • Ability to navigate ambiguity and drive outcomes through influence rather than authority • Comfort handling escalations and facilitating resolution across multiple internal teams • Excellent communication, judgment, and organizational skills • Healthcare industry experience preferred • Strong soft skills and leadership presence • Strong payer expertise within healthcare technology is a differentiator • Awarded Top Account Manager and/or Presidents Club Winner is a differentiator • Must be able to use a camera for all virtual meetings • Sponsorship is not available • Required to pass a drug test before beginning employment • Must meet U.S. employment eligibility verification requirements

🏖️ Benefits

• Competitive salary • Bonus structure • Generous HSA company contribution • Healthcare benefits • Vision benefits • Dental benefits • 401k match program available on day one • Unlimited PTO for salaried associates • 9 paid holidays • 19 days of PTO for hourly associates, increasing with tenure • Up to $250/year reimbursement for gym memberships, racing events, weight management programs, and related wellness activities • Education reimbursement • Paid Parental Leave for birth and adoptive parents, including moms and dads • Culture teams and Young Professionals Group • Continuous learning resources and access to technology and industry experts • Casual dress and jeans permitted • Remote-first work environment with camera/video capability provided