Customer Support Engineer III

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September 17

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Avaya

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AI • B2B • Communications

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

5001 - 10000 employees

🤝 B2B

💰 Post-IPO Debt on 2022-06

📋 Description

• Providing remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities • Supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation • May include supporting 3rd party products and occasional on-site support • Work is performed with minimal direction and reviewed by senior management • Provides solutions to a diverse range of complex problems

🎯 Requirements

• 5 - 8 Years of Experience • Bachelor degree or equivalent experience in Computer Science or Electrical Engineering • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

🏖️ Benefits

• performance-related bonus • benefits