Patient Support Representative

🕒 August 24

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Aveanna Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Aveanna Healthcare is a provider of home-based medical care and medical supply services for children and adults, offering private duty nursing, home health and hospice, enteral nutrition (tube feeding), respiratory therapy, and delivery of medical supplies. The company focuses on clinical expertise, compassionate care, and improving patient outcomes by delivering clinical services and supplies to patients’ homes and supporting families and caregivers.

📋 Description

• Manage 40-50 inbound calls per day with compassion and empathy • Serve as the first point of contact for patients seeking information and asking questions regarding their services and orders • Properly represent Aveanna and its values • Perform accurate data entry tasks daily and in a timely manner • Work toward daily and monthly metric and KPI goals • Participate in virtual meetings • Complete tailored, role-based training to navigate the healthcare landscape

🎯 Requirements

• Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis • Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner • Comfortable working towards daily and monthly metric and KPI goals • Confidence in your ability to learn new computer programs and software • Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions • Ability to participate in virtual meetings with a professional, camera-ready presence • Ability to demonstrate strong time-management skills, as well as accountability and self-direction • Must be able to operate off reliable, high-speed internet • Minimum of 2 years’ experience in a call center environment • Minimum of 1 years’ experience in the medical industry/familiarity with medical terminology (preferably with DME and Home Healthcare) • Experience or familiarity with respiratory equipment and respiratory-related patient support preferred • High-school diploma or GED

🏖️ Benefits

• Equipment Provided • Fun, Inclusive Work Environment • Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance) • 2 Bonus Days Off (“Fun Day” and “Inclusion Day”) • 6 Paid Holidays • Supportive Team with Role-Based Training to Aid in Your Success • Internal Opportunities for Growth • Interactive Clubs and Engagement Opportunities