Head of Account Management

Job not on LinkedIn

August 27

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Awager

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We believe players should be able to enjoy their favorite games in their favorite places—without sacrificing the excitement of on-site gaming.

11 - 50 employees

📋 Description

• Define and lead the overall account management strategy, ensuring it aligns with company goals and client needs. • Build and maintain senior-level relationships with key clients, including casinos, online gaming platforms, and other gambling-related businesses. • Drive account growth by identifying opportunities to expand service offerings, increase retention, and maximize client value. • Serve as the strategic partner and escalation point for high-value accounts. • Collaborate with commercial, product, compliance, and legal functions to deliver integrated solutions. • Establish frameworks for contract negotiation and renewals that balance client satisfaction with company objectives. • Monitor account performance, analyze data, and provide actionable insights that inform decision-making and strategy. • Ensure client relationships remain compliant with European gaming and gambling regulations. • Identify and execute cross-sell and upsell opportunities in partnership with commercial teams. • Act as a thought leader, regularly sharing product updates, market intelligence, and industry trends with clients.

🎯 Requirements

• Strong expertise in the European gaming and gambling industry, including regulations, competitors, and emerging trends. • Significant experience in account management or client success, ideally in a senior or domain leadership capacity. • Commercially driven, with proven ability to influence account growth strategies and deliver results. • Skilled in contract negotiation, stakeholder management, and building trusted client partnerships. • Analytical mindset with the ability to turn data into strategic insights and actions. • Exceptional verbal and written communication skills. • Customer-focused, adaptable, and resilient in a fast-moving environment.