Account Specialist

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Axalta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1870

Manufacturing • Automotive • Industry

Axalta is a global leader in the coatings industry, with more than 150 years of experience in developing innovative surface solutions for a better and sustainable future. The company specializes in producing a range of coatings products including liquid, powder, and electrocoat solutions for various industries. Axalta serves markets including automotive refinish and OEMs, providing refinish products for body shops and advanced coatings for light and commercial vehicles. In addition to mobility solutions, Axalta's performance coatings are used in industrial applications such as oil and gas pipelines, rail cars, and agricultural equipment. Axalta aims to transform the industry through continuous innovation, offering high-performance products that enhance beauty and protect surfaces across the globe.

📋 Description

• Act as the primary point of contact for designated customers and build strong, collaborative relationships • Understand the key elements of the commercial agreement with each customer • Develop and implement account plans that address customers' needs for products, colors and services • Understand and accurately communicate the value and benefits of Axalta’s products, colors and services • Identify and mobilize appropriate resources to meet each customer's unique needs • Maintain an organized communication approach with a regular schedule of customer calls and clearly document interactions in SalesForce (SFDC) • Follow up on issues in a timely manner and identify and recommend process improvements to remove customer obstacles • Prioritize tasks effectively and contribute to the regional team’s expected outcomes for revenue, profitability, customer retention and distributor management, with a strong sense of urgency • Provide support related to standard operating procedures (SOPs) and ensure customers are informed about training and support offered by Axalta training courses and local performance groups • Lead paint conversion efforts and engage distribution resources to support customers • Keep accurate contact information and data in SalesForce (SFDC) • Use appropriate technology resources (SharePoint, Salesforce, MS Office, etc.) to improve individual productivity and communication with colleagues and customers

🎯 Requirements

• University degree and/or 3–5 years of experience in the automotive refinish industry • Excellent communication skills in French; English is an asset • Strong knowledge of the business environment related to collision repair, commercial transport and the industrial sector, as well as fundamental distribution principles • Practical knowledge of Axalta’s core product ranges and basic shop management practices • Ability to identify customer needs and respond quickly to resolve issues effectively through a collaborative approach • Self-discipline and the ability to work effectively in autonomous, minimally structured conditions • Professional demeanor at all levels of the organization and consideration of the impact of actions on customers • A strong team player who proactively seeks opportunities to support territory activities and customer needs • Excellent written and verbal communication skills • Solid computer skills, proficient with MS Office (Word, Excel, PowerPoint) • Availability and ability to travel up to 50% of the time

🏖️ Benefits

• Health insurance • Paid time off