Account Manager

🕒 July 21

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AxisCare Home Care Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

📋 Description

• Own the commercial aspects of AxisCare's key accounts end-to-end, including contract renewals, pricing conversations, and strategic expansion • Identify and execute opportunities to grow net revenue retention (NRR) • Manage opportunities and coordinate with Solution Engineering and business unit subject-matter experts to close add-on opportunities • Proactively manage renewal timelines and communicate renewal terms and pricing updates to customers • Negotiate contract renewals, pricing increases, and amendments • Own inbound cancellation and off-cycle renegotiation requests, leading save and retention efforts • Coordinate with Customer Success and Finance and document churn reasons and outcomes • Partner with Sales Management and Legal on non-standard terms and consistent contract language • Collaborate with Sales and Customer Success to ensure customer health, knowledge transfer, and expansion opportunity identification • Provide contract and account-related reporting and insights to leadership • Improve contract workflows, renewal processes, and documentation accuracy • Uphold compliance with internal controls, approval workflows, and data handling standards • Help refine contract templates and renewal communication processes • Help build and shape Account Management processes, tools, and strategy • Own and report on KPIs including NRR, GRR, add-on attach rate, renewal rate, renewal bookings/contract adjustments, and churn reasons

🎯 Requirements

• At least two years of experience in contract renewals • Highly skilled in negotiation, including pricing uplift conversations • Excellent written and verbal communication skills • Ability to build rapport and keep customers satisfied while executing a price uplift • Strong organizational and multitasking abilities • Ability to manage numerous accounts and contracts simultaneously • Collaborative, cross-functional mindset • Comfortable working with Finance, Sales, Customer Success, Solutions Engineers, and legal counsel • Ability to analyze account and contract data to identify NRR growth opportunities • Experience with HubSpot preferred • ChurnZero a plus • Proficiency with Microsoft Excel • Manual dexterity required to use a desktop computer and peripherals • Ability to use software and email to perform job functions • Ability to conduct camera-on videoconferencing for customer calls

🏖️ Benefits

• Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision) • 401K with competitive company matching • Personal time off, sick leave, and holidays • Company-provided laptop and other needed computer equipment • Comprehensive benefits package