Operations Program Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $55 - $80 / hour

⏳ Contract/Temporary

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 0%

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AXON Networks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

AXON Networks is a technology company focused on developing innovative networking solutions. They specialize in providing advanced connectivity options and data management systems tailored for various industries, enhancing communication and operational efficiency.

📋 Description

• Own the integrated schedule and coordination process for planned operational activities across regions, customers, services and technical teams • Maintain the authoritative global operations calendar with activity windows, commitments, resources, dependencies, conflicts, risks and status • Drive activities from intake through readiness, execution, validation, customer handoff and closure • Identify and resolve scheduling collisions before commitments are finalized • Publish 24-hour, 7-day, 30-day and quarterly forward-looking schedule views • Establish intake processes and minimum lead times for deployments, migrations, firmware rollouts and planned work • Create integrated activity plans with milestones, entry/exit criteria, sequencing, rollback, communications and closure • Run readiness reviews and track approvals, runbooks, test evidence, monitoring, decisions, risks and dependencies • Coordinate with customer project managers and maintain customer maintenance windows, contacts and escalation paths • Align internal program timelines with the operations calendar and facilitate go/no-go checkpoints • Orchestrate Support, NOC, SRE, DevOps, Engineering, QA and other resources, including primary and backup coverage • Coordinate handoffs across time zones and shifts; flag double-booking, fatigue and single-person dependencies • Facilitate kickoffs, checkpoints and completion reviews for high-impact work • Define communication plans and monitor milestones and risks in real time • Confirm validation, documentation and handoff before closing activities • Report on upcoming work, conflicts, resource gaps and outcomes • Track operational metrics including readiness, schedule adherence, rollback rate, change-caused incidents and communication timeliness • Lead post-activity reviews and improve processes and tooling • Partner with OSS Engineers to improve calendar and workflow tools while retaining process ownership • Report to the Operations Manager and Director of Network Operations

🎯 Requirements

• 7+ years of program or project management experience • At least 3 years coordinating technical operations, cloud, network, telecom, SaaS or production-service activities • Demonstrated ownership of complex cross-functional schedules involving external customers and multiple internal technical teams • Experience maintaining integrated plans, global calendars, resource forecasts, dependencies, risk registers, decisions, action logs and executive status reporting • Strong understanding of production change, maintenance, deployment or release coordination, including readiness, implementation, validation, rollback and closure • Ability to understand technical dependencies across cloud services, infrastructure, software, networks and device operations • Exceptional written and verbal communication • Ability to influence without authority, resolve competing priorities, hold owners accountable and escalate constructively • Strong organization and attention to detail across concurrent activities, regions and time zones • Experience with project/program tools, change-management systems, shared calendars, dashboards and collaboration platforms • Experience with Jira, Jira Service Management, Confluence, Smartsheet, Microsoft Project, Monday.com, Asana or comparable platforms • Bachelor’s degree in business, engineering, information technology or related field, or equivalent practical experience • Ability to coordinate globally distributed stakeholders across time zones • Ability to accommodate occasional evening/weekend meetings and occasional travel

🏖️ Benefits

• Fully remote work arrangement • Occasional evening or weekend meetings for critical activities tracking • Occasional travel for customer planning, major operational events or team workshops • Equal-opportunity and inclusive, diverse working environment