Senior Customer Success Manager

November 25

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Axoniq

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Enterprise • Artificial Intelligence • API

Axoniq is an event-sourcing infrastructure and platform that captures every business decision as immutable, replayable events to provide full contextual history, explainability, and auditability across development and production. It offers open-source frameworks and enterprise platform components (Axon Framework, Axon Server, governance and AI dev tools) that enable event-sourced memory, agent orchestration, semantic APIs, and regulatory-grade traceability while running in cloud, on‑prem, or hybrid environments. Axoniq is targeted at mission-critical enterprise systems that require explainable AI, tamper-proof audit trails, and strong data sovereignty for use cases like finance, government registries, logistics, and real-time supply chains.

11 - 50 employees

Founded 2017

🏢 Enterprise

🤖 Artificial Intelligence

🔌 API

📋 Description

• Serve as the primary point of contact for assigned customers, ensuring their success and satisfaction with our products and services • Build strong, long-term relationships with decision-makers and stakeholders across customer organizations • Partner with customers to understand their business objectives and align product usage to meet those goals • Proactively identify opportunities for customers to expand adoption of our solutions and drive value • Develop, document, and implement scalable processes, playbooks, and best practices to strengthen customer success operations • Establish metrics and reporting to track customer health, usage, and outcomes • Partner cross-functionally with Sales, Product, and Operations to improve onboarding, implementation, and long-term customer experience • Continuously identify opportunities for process improvement and operational efficiency within the Customer Success function • Drive customer retention by delivering exceptional experiences and outcomes • Identify expansion opportunities in partnership with Sales and ensure seamless renewals • Monitor and act on customer health scores and feedback to mitigate churn risk • Lead quarterly business reviews (QBRs) with key accounts to showcase value and drive strategic alignment • Collaborate with leadership to shape the long-term vision and strategy of the Customer Success team • Provide feedback to Product and Engineering teams based on customer insights to influence roadmap and prioritization

🎯 Requirements

• Bachelor’s degree in Business, Communications, or a related field • 5–7 years of experience in Customer Success, Account Management, or related roles, preferably in technology or startups • Proven success building and implementing scalable processes and procedures within Customer Success or similar functions • Strong understanding of SaaS business models and customer lifecycle management • Excellent communication, relationship-building, and presentation skills • Experience working with CRM and Customer Success platforms (Salesforce, HubSpot, or similar) • Demonstrated ability to analyze data, generate insights, and create action plans that drive results • Must be based in Texas (Austin preferred) and able to work collaboratively with both remote and local teams, both within the US and globally

🏖️ Benefits

• Opportunity to work with a growing, innovative company • Comprehensive training and ongoing professional development • Collaborative and supportive team environment • Clear career advancement opportunities • Recognition programs • Access to cutting-edge tools and technology • Flexible work-from-home options