Contact Center Concierge

November 25

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Azamara Cruises

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B2C • Travel • Transport

Azamara Cruises is a luxury cruise line that offers uniquely curated voyages to some of the world’s most extraordinary destinations. Focused on immersive travel experiences, Azamara specializes in providing extended stays at ports of call, enabling guests to fully explore and enjoy each location's culture and natural beauty. With mid-sized ships that allow access to smaller, more intimate ports and a commitment to top-tier service and amenities, Azamara redefines the modern cruise experience for discerning travelers.

1001 - 5000 employees

👥 B2C

🚗 Transport

📋 Description

• Process and manage group reservations, including creating new bookings, updating existing reservations, and coordinating payments and documentation. • Serve as the main point of contact for travel partners, group leaders, and guests, addressing inquiries, special requests, and escalated issues with professionalism and efficiency. • Apply cruise line policies, promotions, and pricing guidelines to group bookings while ensuring accuracy and adherence to company standards. • Work closely with Revenue Management, Sales, and Onboard Services to streamline group operations and maximize revenue.

🎯 Requirements

• High school diploma or equivalent required; college degree preferred. • 1–2 years in a contact center, travel, hospitality, or sales environment. • Prior cruise or group travel experience strongly preferred. • Advanced knowledge of group booking policies and procedures. • Thorough understanding of group financials and ability to troubleshoot discrepancies. • Active listening and comprehension of customer and team needs. • Critical thinking and problem-solving to identify solutions and process improvements. • Time management and prioritization for self and team.

🏖️ Benefits

• Flexible work arrangements • Wellness programs