Senior Customer Support Associate – Sage Intacct

🕒 5 days ago

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $78.1k - $126.5k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baker Tilly US

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Baker Tilly US is a professional services firm offering accounting, assurance, tax, and business advisory services. The company provides a wide range of services, including cybersecurity, artificial intelligence consulting, ESG and sustainability advisory, and risk advisory. Baker Tilly serves numerous industries such as construction, energy, healthcare, higher education, and real estate by offering industry-specific insights and solutions. It is also part of the Baker Tilly International network, the 10th largest accountancy and advisory network globally.

📋 Description

• Review, assign, and/or take ownership of customer support tickets daily • Respond promptly to customers after reviewing tickets • Determine a course of action for case tickets • Test possible solutions in demonstration environments • Add internal comments regarding potential solutions and contact customers with possible solutions • Escalate unresolved issues to internal management or Sage Intacct customer support and/or engineering • Follow up regularly on outstanding tickets • Delegate certain issues to implementation or technical services teams for highly configured software instances • Correspond throughout the issue-resolution process in a timely manner • Work directly with project customers, end users, internal consultants, and external vendors • Diagnose, troubleshoot, provision, and escalate issues in the Sage Intacct environment • Participate in firm-wide learning and development programs • Network and build relationships internally and with clients • Support team member growth through the Baker Tilly Care and Teach philosophy • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience • Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems, or in a software technical support environment working heavily with external customers • Experience ideally in a financial or accounting software or application • Demonstrated time management, communication, interpersonal, relationship-building, collaboration, and problem-solving skills • Strong leadership, project management, organizational, and analytical skills • Initiative and adaptability • Microsoft Suite skills • Eligibility to work in the U.S. without sponsorship

🏖️ Benefits

• Upward career trajectory • Flexibility in how and where you get your work done • Meaningful relationships with clients, teammates and leadership • Direct on-the-job coaching and mentoring • Firm-wide learning and development programs • Work-life balance encouraged through friendships, social activities and team outings • Compensation and benefits package for eligible employees