Senior Customer Success Manager

🕒 April 1

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🛍️ eCommerce

💰 Pre Seed Round on 2022-05

Healthcare Insurance • SaaS • eCommerce

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!) • Helping customers launch and upsell medications from start to to finish • Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day • Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals • Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients • Manage all current customer data • Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders • Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform • Finding comfort in working in a fast-paced startup environment • Believing no task is too small and no task is too tall

🎯 Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization • Experience in e-commerce • Experience with large- to enterprise-sized customer book of business • Creative problem solver with a determination to succeed • Independent and motivated, with the wisdom to seek help where needed • An entrepreneur • Highly articulate, ability to communicate effectively both when speaking and writing • Highly organized, with the ability to juggle multiple projects in a fast-paced environment • Comfortable collaborating with different teams (product, sales, marketing, etc.)