Member Service Agent

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BCAA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🚘 Automotive

✈️ Travel

Insurance • Automotive • Travel

BCAA is the most trusted organization in British Columbia, serving 1 in 3 households with a range of industry-leading products including home, auto, travel, and life insurance. Additionally, BCAA provides roadside assistance, car sharing services, and full auto repair services through its Auto Service Centres. The organization is recognized as a BC Top Employer and stands out as one of BC's most trusted brands.

📋 Description

• Support Evo members as a front-line Member Service Agent and Evo ambassador • Operate within a virtual 24/7 call centre environment • Address Member inquiries and resolve issues quickly • Provide customer service through phone, email, and live chat • Identify opportunities to empower Members and build long-lasting relationships • Perform administrative tasks based on evolving departmental business needs • Participate actively in job-specific training • Work flexible day, afternoon, or evening shifts, potentially including weekdays, weekends, and statutory holidays

🎯 Requirements

• At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience • At least two years’ experience in customer service, preferably in a call center setting • Strong technical skills and willingness to learn PowerBI, Verint, Service Now, Amazon Connect, Workplace, Google Maps, and EVO Car Sharing Software • Rapid-fire typing skills of 40 wpm are a bonus • Initiative and ability to deliver exceptional customer service • Positive energy and ability to thrive in a fast-paced environment • Creative problem-solving skills • Strong analytical and organizational skills • Active listening and sympathetic, empathetic customer interactions • Openness to flexible shift work • Availability potentially required on weekdays, weekends, and statutory holidays • Ability to work remotely as part of a virtual 24/7 call centre • Successful completion of a background check, potentially including criminal, identification, and reference checks

🏖️ Benefits

• Shift differentials after 6pm and on Sundays • BCAA benefits • Performance bonus target of 5%, with the opportunity to earn up to 9% • Wellness account • Flexfits Benefits Program • Health care spending account • Pension plan • Other perks and programs to help build personal wealth • BCAA membership with access to deals and discounts • Learning and growth opportunities • Career advancement and personal development programs • Flexible work environment • Work-life balance support • Accessible, inclusive employment • Personalized support through application and recruitment for people needing accommodation