Account Manager – Pharma Events

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BCD Travel

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eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

📋 Description

• Be directly accountable for account relationship, meeting client expectations, and BCD M&E account regional financial performance. • Provide both strategic and tactical operational input that supports account development, retention and growth. • Serve as part of the account leadership overseeing the BCD M&E/client relationship with both the client and BCD organizations. • Ensure the customer's programme will result in achieving both BCD M&E and the clients' financial, growth and service goals. • Continually evaluate, communicate, measure, and monitor client expectations and service level requirements. • Accountable to adjust/modify appropriately where needed and ensure delivering against all client objectives. • Plan and conduct regular regional review meetings with key accounts ensuring continuous improvement opportunities to drive the business forward and ensure stability. • Develop client specific marketing strategies to target adoption, compliance and non-participating countries. • Ensure country-specific Marketing / Communications plan fits the needs and budget goals of the customer. • Partner with account and operational leadership to share the BCD M&E values and reinforce the established culture throughout the operations team. • Stay abreast of industry trends and BCD M&E products and service to be able to support client needs.

🎯 Requirements

• Proven experience in account / client management role(s) • Proven experience within the meetings & events industry • Proven experience in pharmaceutical meeting / congress sector • Experience with influencing stakeholders • Proven track record on successful client negotiation • Expertise in deriving insights from data and analytics • Excellent oral and written communication skills, including public speaking and presentations, RFP writing • Competency to manage client relationships-establishing, developing and maintaining client trust and loyalty over time and through changes • Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions • Ability to travel as required for client meetings and/or networking / industry or key client events • Ability and desire to work within a global team and be flexible to time zone adjustments on occasion.

🏖️ Benefits

• Flexible Working • Room to Grow • Everyone has a voice • Extensive benefits including comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.