Manager, Customer Experience – Enablement

🕒 July 18

🇺🇸 United States – Remote

💵 $60k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Managing all aspects of sales and retentions for targeted accounts • Participation in RFP/bid process, client presentations, workshops, pricing, staffing configurations • Transitioning bid intelligence on successful wins/retentions to core servicing team • Understanding BCD sales cycle, tools, products, processes related to operations • Identifying best solutions for customers • Delivering bid/retention intelligence to operations during implementations • Liaising with operational teams regarding capacity and planning • Establishing relationships with PM stakeholders and owning partnership with operations • Collaborating with GPO on target retentions requiring operational guidance

🎯 Requirements

• Prior travel industry experience in account management, sales, or retentions • Solid understanding of travel operations • Thorough knowledge of business travel management and travel industry technology • Knowledge about BCD Travel Products and Services • Effective communication skills (oral, written and presentation) • Ability to travel • College/University degree preferred

🏖️ Benefits

• Flexible working hours • Remote work options • Opportunities to grow your skillset and career • Generous vacation days • Compensation package including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated