Manager, Regional Operations

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🕒 June 2

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BCLC

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501 - 1000 employees

Founded 1985

For 35 years, BCLC has been delivering exceptional entertainment to British Columbians by managing casino, lottery, bingo and sports betting. Thanks to our players, we’ve generated $28 billion for the Province of B.C. to support essential services such as healthcare, education and community programs. Our employees are in on the action too! Overall, BCLC staff spent more than 3,830 hours volunteering for local charities. Our employee-giving committees continue to organize events, silent auctions and draws to fundraise for important local causes selected by our people. We want everyone to enjoy gambling—and that means understanding how to play in a healthy way. We provide educational resources on how gambling works, and we help find support for those who need it.

📋 Description

• Drives the effectiveness and growth of Casinos and Community Gaming Centres within their region • Focuses on revenue generation/profit and organizational growth • Ensures customer satisfaction and builds corporate reputation • Manages complex external relationships and leads BCLC on-site facilities staff • Serves as subject matter expert on Policy/Procedures and provides expertise to staff • Develops and implements strategic business plans that align with organizational strategies • Investigates and analyzes gaming results and operating procedures

🎯 Requirements

• A degree in business, or related discipline • 5 to 7 years of gaming operations experience with progressive levels of responsibility • Extensive understanding of Casino and/or Bingo gaming operations • Proven experience in site supervision with experience in issues and risk management • Solid relationship management, conflict resolution and mediation skills • Solid leadership and people development skills • Experience in strategic business planning and resource management • High degree of business acumen • Excellent interpersonal skills • Strong written and verbal communication skills • Excellent problem solving and analytical thinking skills • Strong computer skills – MS office suite

🏖️ Benefits

• Robust wellness programs to enhance your physical, mental, social, financial and career well being • Flexible working model which supports work-life integration and our 37.5 hour work week • Volunteer hours for community engagement through our Play It Forward program