Regional Team Leader, Player Health

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $87.5k - $136.8k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1985

🏥 Healthcare

🏨 Hospitality

🎲 Gambling

Healthcare • Hospitality • Gambling

BCLC is the Province's gambling and entertainment company, managing casino, lottery, bingo, and sports betting operations in British Columbia for over 35 years. The company has generated $28 billion for the province, funding essential services like healthcare, education, and community programs. BCLC emphasizes responsible gambling, offering educational resources while also engaging employees in charitable activities within the community.

📋 Description

• Manage daily operations of the GameSense Program in the assigned region • Lead GameSense Advisors staffing GameSense Info Centres and phone/live chat channels • Develop and oversee player-focused educational programming promoting safer gambling strategies • Facilitate BCLC Player Health and Game Break training for BCLC and gaming service providers • Provide expert guidance and support to customers at risk of gambling harm • Support program evaluations and customer insights to improve GameSense Info Centre effectiveness and efficiency • Advise gaming service providers on safer gambling messaging, business requirements and compliance with corporate policies and provincial standards • Build and maintain collaborative relationships with gaming service providers, security personnel, BCLC site staff and problem gambling prevention and counselling providers • Lead and support GameSense Advisors across BC, including skills development, ongoing training and psychological safety • Review customer interactions and Game Break enrollment information for quality assurance, coaching, feedback and follow-up actions • Travel and work flexible hours as needed

🎯 Requirements

• Degree in a discipline related to social sciences, health sciences, education, communications or business • 4–6 years of related customer relations, human services or communications experience, including progressive levels of responsibility and people leadership • Experience managing and delivering educational programs, promotions or events • Equivalent combination of education and experience may be considered • Knowledge of prevention, education and program evaluation principles, concepts, practices and techniques • Ability to build strong and trusting relationships with managers, employees and peers • Strong communication, customer relations, human services, interpersonal, conflict resolution, problem-solving, written and verbal communication skills • Excellent organizational, planning, time management and multitasking skills • Strong analytical thinking and innovation • Initiative and proactive needs anticipation • Strong business acumen and results-oriented focus • Continuous improvement mindset • Ability to maintain confidentiality, diplomacy and tact • Solid knowledge of MS Office Suite • Ability to travel and work flexible hours as required • Satisfactory security clearance, including criminal record check • At least 19 years of age • Legally eligible to work in Canada

🏖️ Benefits

• Remote work options for employees residing in BC • Flexible working model supporting work-life integration • 37.5-hour work week • Robust wellness programs supporting physical, mental, social, financial and career well-being • Play It Forward volunteer hours each year • Inclusive work environment • Interview accommodation available