ServiceNow Functional Consultant

🕒 June 6

🇨🇦 Canada – Remote

💵 $84k - $128k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BDO Canada

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

💳 Fintech

💼 Consulting

Finance • Fintech • Consulting

BDO Canada is a leading provider of professional services, specializing in audit, accounting, taxation, and financial advisory services. With over 100 years of experience, BDO Canada serves clients across various sectors with a focus on assurance, tax, and consulting services. The firm boasts over 5,000 employees in Canada and is part of a global network with more than 1,800 offices in 164 countries, ensuring they are equipped to meet both domestic and global client needs. BDO’s commitment to a people-first approach has garnered them recognition as one of Canada's Top 100 Employers for several consecutive years.

📋 Description

• Design and optimize service management processes within ServiceNow for internal and client-facing engagements • Lead ITSM and CSM process discovery workshops to understand current-state operations and identify improvement opportunities • Redesign SysAid-based processes into future-state ServiceNow workflows, aligned to ITIL and ServiceNow leading practices • Define service models, request/catalog structures, case workflows, SLAs, and experience flows • Translate business requirements into detailed functional specifications, user stories, and acceptance criteria • Act as the primary functional liaison between business stakeholders and technical delivery teams • Support UAT planning and execution in collaboration with QA resources • Contribute to training materials, process documentation, and change adoption inputs • Promote continuous improvement by identifying opportunities to streamline workflows and improve service experiences

🎯 Requirements

• 5+ years of experience in IT service management, customer service management, or enterprise service operations • Hands-on experience implementing or supporting ServiceNow ITSM and/or CSM • Strong understanding of ITIL principles and service-oriented process design • Proven experience facilitating workshops and working with diverse stakeholder groups • Ability to translate business needs into clear, structured functional requirements • Strong written and verbal communication skills, with comfort presenting to both technical and non-technical audiences • Experience supporting platform transitions (e.g., legacy ITSM tools to ServiceNow) • Exposure to AI-enabled service workflows (e.g., self-service, automation, case routing) • ServiceNow certifications (ITSM or CSM CIS preferred)

🏖️ Benefits

• Flexible benefits from day one • Market leading personal time off policy • Competitive total cash compensation • Support for personal goals • Reimbursement for wellness initiatives