Founding Customer Success Manager

🕒 May 14

🇺🇸 United States – Remote

💵 $80k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Beam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏛️ Government

🌍 Social Impact

💰 $19.1M Series A - Beam on 2025-01

Artificial Intelligence • Government • Social Impact

Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.

📋 Description

• Champion Beam Notes' expansion into the United States. • Lead onboarding for new US partners remotely and in person. • Drive product adoption by gathering feedback, analyzing data, and running user training and feedback sessions. • Build and maintain strong relationships with frontline workers and senior leadership. • Lead pilot evaluation, gather benchmark data, analyze Beam Notes' impact, and provide clear updates and reports. • Identify account expansion opportunities, develop proposals, and work with leadership to secure long-term contracts, expansions, and renewals. • Serve as the voice of the customer by sharing product and market insights. • Help build and refine customer success processes and playbooks for the US market.

🎯 Requirements

• Exceptional relationship building skills and ability to build rapport and establish trust with individuals at all levels. • Outstanding written and verbal communication skills; able to articulate complex ideas clearly and deliver engaging presentations. • Proactive approach to identifying customer needs and improving customer experience. • Meticulous attention to detail. • Adaptive and growth mindset; comfortable with ambiguity and able to learn and adapt quickly. • Genuine passion for making a positive difference in the frontline care sector. • 2–4 years in a high-growth VC-backed startup. • Willingness and ability to lead onboarding both remotely and in person. • Ability to gather feedback, analyze data, run training and feedback sessions, and evaluate pilots. • Ability to develop proposals and secure long-term contracts, expansions, and renewals. • Ability to work in the United States; application asks whether work visa sponsorship is needed.

🏖️ Benefits

• Competitive commission • Competitive range of perks based on geography • Healthcare plan • 401k • Access to therapy, coaching, classes & content - powered by Oliva. • Your own financial well-being coach, through Bippit. • Generous Holiday - 23 days, including 3 days over the Christmas period + US public holidays. • Eligible for 6 weeks sabbatical after 3 years in service. • Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks • $270 WellBeam budget for activities enhancing wellbeing and professional development. • WFH Equipment budget - up to $400 allowance to be used on workstation equipment (monitor, desk, keyboard, mouse, etc) • Free subscription to Calm meditation app.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume