Student Success Manager

Job not on LinkedIn

🕒 3 days ago

🇨🇦 Canada – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeMo Academic Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

BeMo Academic Consulting is a leading provider of personalized admissions preparation services for students aiming for top universities in the US, Canada, the UK, and Australia. With a commitment to accessibility in education, BeMo offers comprehensive support, including free initial consultations, interview training, and essay reviews, tailored to help students succeed in competitive undergraduate, graduate, and professional programs. Their proven results and expert team of consultants provide strategic guidance and practical assistance with a high success and satisfaction rate. BeMo stands out with its bold guarantees and extensive experience, making it a trusted choice for future academic leaders.

📋 Description

• Lead the Student Support function and manage and develop the Support team • Conduct regular 1:1s, coaching, feedback, and performance management • Set expectations and standards for student service, responsiveness, accuracy, professionalism, and accountability • Monitor Student Support KPIs, identify performance gaps, and improve results • Oversee quality assurance and handling of student concerns, complaints, refunds, disputes, and escalations • Own training, onboarding, and cross-training to maintain backup coverage • Work with People & Culture on hiring, staffing needs, and performance-related matters • Lead daily and weekly Support management activities, including huddles, KPI reviews, coaching, and team follow-up • Improve, simplify, automate, and document Support processes • Coordinate with Consulting, Sales, DevOps, and other departments on cross-department Support issues • Help develop and execute quarterly Support priorities, KPI targets, and process-improvement initiatives

🎯 Requirements

• Experienced and highly accountable team member from BeMo’s Consulting Department • Strong understanding of BeMo’s students, services, standards, and internal processes • Experience handling complex or sensitive student situations • Comfortable making sound decisions independently • Comfortable reviewing KPIs and using data to identify issues and improve team performance • Highly organized and able to manage competing priorities and time-sensitive issues • Strong written and verbal communication skills • Proactive, accountable, and comfortable taking ownership of outcomes • Interest in developing leadership skills and taking on broader management responsibilities

🏖️ Benefits

• Part-time schedule of approximately 20–25 hours per week • Potential to transition into a full-time position depending on department needs and success of the structure • Accessible employment practices and disability accommodations during recruitment • Inclusion and diversity commitment