Customer Service Specialist

🕒 July 25

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BeMobile, Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

📡 Telecommunications

🛒 Retail

👥 B2C

Telecommunications • Retail • B2C

BeMobile, Inc. is a Verizon Authorized Retailer that has been operational since 2000, starting with a single store in Grand Forks, ND. Over the years, BeMobile has expanded its footprint to over 70 locations across multiple states, including North Dakota, South Dakota, Minnesota, Wisconsin, Iowa, Illinois, New Hampshire, Maryland, and California. The company is dedicated to providing personalized service in neighborhood Verizon stores and is driven by core values such as accountability, adaptability, continuous improvement, helpfulness, and trustworthiness. BeMobile's mission emphasizes growth as a team while fostering connectivity within communities.

📋 Description

• Inbound Customer Support: Handle incoming customer inquiries, objections, and complaints across multiple communication channels. Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions. • Outbound Customer Outreach: Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales. Stay organized with follow-ups to maximize conversions and exceed monthly targets. • Lead Development & Management: Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms to ensure smooth and efficient sales processes. • Professional Collaboration: Communicate effectively with your team and support retail locations to meet targets. Share insights, trends, and feedback to improve the customer experience across the organization. • Exceed Customer Expectations: Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively, and finding ways to make customers’ lives easier while supporting sales goals.

🎯 Requirements

• 1-2 years of Retail or Wireless experience or relevant experience • 1-2 years of call center or customer outreach experience preferred • Excellent communication, collaboration, and interpersonal skills. • Exceptional time management skills. • Must be able to manage multiple tasks with proper attention to detail in each task. • Must be comfortable on the phone, doing customer outreach, and providing customer service support. • Must have a reputation for exceeding expectations without constant oversight.

🏖️ Benefits

• Health, Dental, and Vision Insurance • Employee Assistance Program (EAP) • 401(k) with Employer Match after 90 Days • Career Advancement Opportunities • Pet Insurance • Verizon Service Plan Discounts • Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling • Paid Time Off and Sick Pay • Maternity and Parental Leave • DeVry University Continuing Education Discounts • …and so much more! :)