Enterprise Delivery Manager

🕒 June 5

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Benchmark Analytics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

💼 Consulting

🔒 Cybersecurity

Government • Consulting • Cybersecurity

Benchmark Analytics is a company dedicated to transforming police force management through its all-in-one data management and early intervention system. Founded by professionals with extensive law enforcement backgrounds, the company leverages data science and advanced technology to enhance personnel management within policing. Its Benchmark Management System (BMS) allows for comprehensive tracking and analysis of police officers' performance, while its First Sign® platform provides research-based early intervention tools to identify and support officers displaying at-risk behavior. The goal of Benchmark Analytics is to empower police departments of all sizes with tools that ensure effective personnel management and intervention strategies.

📋 Description

• Own delivery outcomes — timeline, scope, quality, and customer health — across the Enterprise customer portfolio. • Lead implementations from contract signature through go-live and into steady state, ensuring each engagement is staffed, scoped, sequenced, and resourced to succeed. • Anticipate, surface, and resolve risk before it becomes a customer issue; escalate clearly when leadership intervention is needed. • Maintain a current view of portfolio health, capacity, and forecast; partner with Sales and Customer Success on pipeline planning and customer commitments. • Manage a team accountable for delivery across their assigned accounts; coach, develop, and hold them to a high bar. • Hire, onboard, and retain top delivery talent; build a high-performing team that customers and internal partners trust. • Set clear performance expectations and have direct conversations when work isn’t meeting them. • Develop the next generation of delivery leaders at Benchmark. • Serve as the senior delivery sponsor for Enterprise agencies; build trusted relationships with executive sponsors, IT leadership, and program owners. • Lead recovery on at-risk accounts: diagnose root cause, mobilize the right resources, communicate honestly with the customer, and drive to resolution. • Translate complex technical work into business value for sworn, civilian, and executive audiences.

🎯 Requirements

• 10+ years of experience in customer-facing software delivery, implementation, or professional services, including 4+ years managing a delivery or implementation team. • 5+ years in a SaaS environment, preferably with enterprise or public-sector customers. • Demonstrated track record of running a multi-customer delivery portfolio — owning outcomes across complex, concurrent implementations. • Strong operational instincts: capacity planning, utilization, and scope management across concurrent engagements. • Skilled in leading executive conversations with sworn and civilian leaders, including chiefs, sheriffs, commissioners, IT executives, and program owners. • Comfortable reasoning about data flows, configuration trade-offs, and reporting implications well enough to challenge design decisions and unblock the team. • Bachelor’s degree required; advanced degree or PMP/Agile certifications a plus. • Experience working with government agencies or law enforcement strongly preferred. • Able to travel approximately 25% for customer meetings, executive briefings, and go-live support.

🏖️ Benefits

• Unlimited Paid Time Off. • Summer Half-Day Fridays. • Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time. • Medical, dental, and vision plan offerings along with 401(k). • Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance. • Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.