Director, Risk and Payments Operations

Job not on LinkedIn

🕒 July 27

🦌 Connecticut, New Jersey, +2 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $137.2k - $180.1k / year

⏰ Full Time

🔴 Lead

🎲 Risk

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BetMGM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

📣 Marketing

✈️ Travel

💰 $25.1k Seed Round on 2022-10

Consulting • Marketing • Travel

BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.

📋 Description

• Craft and execute a comprehensive plan that ensures continuous, uninterrupted contact center operations for all our Risk, Fraud, and Payment teams • Directly manage exempt and non-exempt staff who oversee several hundred contact center agents located across the U.S. and internationally • Define a holistic Risk, Fraud, Responsible Gambling, and Payment Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group • Lead the Risk, Fraud, Responsible Gambling, and Payment Operations teams who provide a critical service to our Players and our Company. This includes manager-level direct reports as well as several hundred indirect reports in multiple international geographies. • Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group • Define and manage to KPIs that assess operational and performance excellence for your teams • Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network • Partner with functions to assess risk regarding new bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams • Using defined KPIs and troves of Company and Player information, make data-driven decisions to lead your business and drive operational efficiency • Ensure compliance with various regulatory requirements, including internal & external reporting, account risk and fraud reviews, responding to regulator and patron complaints before deadline, etc. • Build reporting, dashboards, and conduct data analyses as needed by the business • Manage Risk, Fraud, Responsible Gambling, and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continually optimize processes related to deposits, cash outs, chargebacks, payment disputes and recovery of funds. • Take an active role in BetMGM strategic projects by ensuring Risk, Fraud, Responsible Gambling , and Payment Operations requirements are contemplated • Manage the process of handling compliance issues by utilizing appropriate resources to investigate and resolve matters with minimal customer friction • Minimize potential business losses by challenging disputed transactions (e.g. liaising with the relevant Banks/Payment methods) and improving internal controls where needed • Guide your teams in best practices related to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity • Provide Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected

🎯 Requirements

• Must be or become licensed through the appropriate Gaming jurisdictions as a condition of hire and continued employment. • 7+ years leading medium-to-large contact centers (e.g. 300 seats or more) • 5+ years working in a highly regulated industry with a strong preference for experience in the gaming/gambling industry • 5+ years leading Risk, Fraud, and/or Payment Operations teams in a contact center or comparable production environment • Direct experience leading teams across multiple geographies • Advanced experience utilizing various tools and resources within Microsoft Office Suite • Experience leading blended direct and outsourced teams to achieve results • Practical experience with various online marketing incentives • Knowledge and experience of AML, KYC, and SOF best practices • Leadership skills, proven experience of managing teams

🏖️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance • 401(k) with company match • Pre-tax spending accounts including health care FSA and commuter savings • Flexible paid time off • Professional development reimbursement and ongoing skills training opportunities • Employee resource groups • Swag, ticket giveaways, and more!