Customer Retention Executive

🕒 August 26

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Contribute to annual renewal bookings quota and company migration target quota • Serve as point of contact for perpetual customer accounts in a customer segment during renewal or migration motions • Participate in add-on and upsell opportunities related to renewals and migrations • Build and interpret reporting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities • Negotiate with customers and solve problems by proposing effective and creative resolutions • Communicate product use cases, especially SaaS upgrade motions and value propositions • Handle and defuse escalations • Maintain a proactive approach to work • Establish and maintain alignments with Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, and other internal teams • Understand and adhere to the Bookings Policy and team expectations for resolving orders on hold

🎯 Requirements

• Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience • Excellent written and verbal communication skills • Ability to communicate cross-functionally and externally with customers • Strong organizational skills and ability to multitask • Ability to self-start and self-direct work independently in a fast-paced environment • Effective interpersonal skills for building productive professional relationships • Proven analytical and problem-resolution skills • Flexibility and ability to prioritize multiple goals • Adherence to internal controls, best practices, and efficiencies • Proficiency with Microsoft Office and Salesforce • Ability to work outside normal office hours during peak times • Minimum 1–2 years of related experience in a software or technology company is a plus • Knowledge of SaaS • Salesforce.com and/or large CRM/ERP experience is a plus

🏖️ Benefits

• Flexible culture and work environment • Trust-based workplace • Continual learning and growth opportunities • Diversity and inclusion culture • Professional support and recognition for employee impact